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Delivery and cash on delivery: track each amount

From order to carrier payout: verify parcels, customer collection, fees and returns.

SouqDzayer product team2 min read

01

Check the order

Confirm phone, wilaya, commune and delivery address or pickup point. Check items and collection amount. Verify options and fees in your own carrier account before creating a parcel.

02

Create one parcel

Use the configured carrier from the sale and retrieve its reference and label. After an error, check for an existing reference before retrying to avoid a duplicate shipment.

03

Follow delivery and incidents

Read status, update time and possible returns. Contact the carrier when action is required. The customer link and carrier number help locate the same shipment.

04

Reconcile the payout

Keep delivered, collected from the customer and paid out to the shop separate. Compare the carrier statement with sale references, amounts and fees. Record only confirmed settlements.

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